Prioritising Freshness: A Specialised Policy for Perishable Goods

Given our commitment to supplying the finest, often perishable, gourmet products (such as cured meats, fresh truffles, and specialty cheeses), this policy focuses specifically on maintaining the cold chain and ensuring rapid transit to our UK customers. Our logistics are structured around preserving the freshness and safety of every delicate item.

Cost and Time for Guaranteed Product Integrity

Our pricing structure reflects the investment in premium, temperature-controlled shipping solutions.

Fixed Shipping Rate: A rate of €5.99 applies to all orders, incorporating the cost of superior thermal packaging.

Free Shipping for Value Orders: All orders totalling €35 or more are eligible for complimentary shipping, allowing you to invest more in quality ingredients.

Expedited Processing: Due to the nature of fresh food, our internal processing is highly efficient, typically completed within 1 to 3 business days, often shipping on the lower end of this window.

Maximum Transit Focus: We prioritise carriers offering reliable transit, with deliveries expected within 3 to 5 business days. This transit time is measured from the moment the package leaves our facility, ensuring minimal time spent outside controlled storage.

Logistical Policy: Carrier Selection and Cold Chain

We utilise only express services or dedicated refrigerated transport partners for highly perishable orders, even under the standard shipping option. Our packaging maintains the required temperature for a minimum of 48 hours beyond the expected delivery window, providing a substantial safety buffer against minor carrier delays. The tracking details provided will include the carrier’s estimated delivery window, allowing you to prepare for immediate receipt and refrigeration upon arrival.

Delivery Requirements for Perishables

For orders containing items requiring refrigeration, we cannot accept liability for spoilage if the first delivery attempt is missed and the package remains uncollected or unrefrigerated for more than 12 hours after the initial delivery time. We encourage customers to provide specific instructions or to use a work address if necessary to ensure prompt receipt of temperature-sensitive items. This strict policy is for your safety and the preservation of product quality.